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Property Name Please input the name of the property you are creating the ticket about / working with here.
Models What models are you having issues with? This can typically be found on the back of the phone, on the Cetis sticker.
Number of Devices How many devices, in total, are you having issues with? An estimate is OK.
PBX Software What PBX solution are you using? Examples include: Asterisk, Mitel, etc.
Firmware Version What is the firmware version of the device? This can be found by dialing 39# or by looking at the top right of the WebUI once logged in.
What is the Series number of your device? (found on a sticker on device backside starting with LD or ZX)
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